Security
Secure Uptime Reliability
As a valued strappedhost client you will enjoy all the benefits of our state-of-the-art data center located in Fremont, California. it is equipped with various high capacity connections to multiple carriers to ensure uptime and speed consistency and redundancy.
The Global Network
The rivalry between the companies engaged in e-business, especially those in the web hosting industry, raised the stakes so high that the choice of an appropriate data center has come to be a crucial factor in the provision of a quality hosting service.
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Advanced Support
This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help Center with new entries.
Ticketing System
If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.
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Advanced Troubleshooting
We provide Live chat support more than 16 hours a day (on business days; during weekends and on holidays ~ 8 hours a day) for all resellers who need a faster response. Live chat operators save you a lot of time. Only extraordinary questions or suggestions will be forwarded to the team supervisor and will take more time to respond.
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